Basic Intercom Configuration in Cisco Unified Communications Server 7.0
Intercom is a hybrid combination of a traditional line and speed dial. One user calls the intercom line of another user, and the line auto-answers with one-way audio (known as "whisper"). The recipient can acknowledge the whispered call to initiate two-way conversation.
The process for setting up an intercom line between two phones is:
- Configure the partition for the Intercom line(s). This step creates a partition and auto generates a CSS. Select Call Routing >> Intercom >> Intercom Route Partition
- Configure directory numbers for the intercom lines - the auto-generated CSS can be used, or a new CSS created; I'd personally just use the auto-generate CSS, and do in the example below. Importantly, the Default Activated Device is the actual physical device upon which the intercom line button will appear. Select Call Routing >> Intercom >> Intercom Directory Number
- Assign intercom directory numbers to phones, along with the phone button.
When using Extension Mobility, the intercom line *does not* follow the user. The intercom line is configured under the user device profile, however it will only appear when the user is logged into the Default Activated Device.
Intercom Configuration Menu Options
Step 1: Intercom Partition Configuration
Auto Generated Intercom CSS
Auto Generated Intercom CSS Configuration
Step 2: Configure Intercom Directory Numbers
