Step-by-Step Cisco Web Dialer Guide
Like many of us I'm quite curious by nature, and when I saw a few references to Web Dialer in Cisco documentation (most notably the Features and Services Guide), my curiosity was aroused. Cisco Web Dialer is sort of a simplified Remote Call Control (or RCC, for those familiar with CUPS and OCS integration). Essentially it allows an end user the ability to CTI control their telephony device. In a single cluster environment, getting Web Dialer to work is surprisingly simple; here's how:
- Enable the Web Dialer Service in Cisco Unified Serviceability
- Configure the Webdialer servlet (or the Web Dialer Service parameters in Service Parameter Configuration). In a single cluster environment the Application Dial Rules and the List of Webdialer Servlets are not used, and the other values can be safely left at their default. This is where you also specify whether Security is to be used or not and, therefore, which Application User (either WDSysUser or WDSecureSysUser). Security is controlled by the CTI Manager Security Flag setting.
- Add each user to the CCM Standard User group, so that they can access the ccmuser page (from where Web Dialer is launched). The user must be associated to the correct IP phones (non-EM) or the correct User Device Profiles (EM)
To launch the Web Dialer service, users login to the ccmuser page, then select Directories. Each extension in the directory is a hyperlink, and any link launches the Webdialer page. Any number can be enterred and dialed from here, and alternate devices selected by clicking the small icon above (with the tick and cross - see the images below).
Enable the Web Dialer service
Configure Service Parameters (leave at default!)
WDSysUser used for non-encrypted CTI WebDialer access
CCMUser ==> Directories (launch WebDialer by clicking any hyperlink)
Cisco WebDialer "Make a Call"
WebDialer preferences
