Allowing More Time for Digit Entry with the SIP First Digit Entry Timer
The "first digit timer" controls the time between when a phone is taken off hook until the first digit is dialed. Increasing the timer gives users more time between going off-hook to enter digits to make a phone call. It is different to the T302 (inter-digit) timer. The "Off Hook to First Digit Timer" is configured under the SIP profile and applied to the physical IP handset. The default profile cannot be modified - the profile must be copied and then applied to specific phones.
The first digit timer comes into play whenever a new line is seized. For example:
- When the receiver is taken off-hook
- When the speaker button is pressed
- When "Transfer" is pressed and the party performing the transfer searches for the destination party (for example, by searching Corporate Directory)
- When "Conference" is pressed (similar to above)
The process for increasing the timer is as follows:
- Create a new SIP profile
- Configure the timer according to requirements
- Assign the SIP profile to phones, as required
- Reset the phone
Step 1: Select Device Settings > SIP Profile
Step 2: Copy the Default SIP Profile
Step 3: Configure the SIP Profile, according to user requirements