Changing Application Mode of Cisco Unity Express from CCM to CCME
Cisco Unity Express, as a software application, is heavily reliant on licenses in order to determine which features are available to the network administrator. This includes integration to the call control engine, whether that be CCM or CME. When an NM-CUE first comes out of the box, it may not be licensed for the correct system - the initialization wizard can be run with the wrong system, and although integration could be completed (I have seen one such installation where this was done), the results will be less than ideal in production. The correct license should always be applied. I also know on the first time I had a module licensed for the wrong version, I freaked - I went down the path of upgrading software, which in retrospect was clearly incorrect... The key to integrating CUE with CCM or CME is licenses.
Verify on the following output the target CUE module is licensed for CCM. Importantly, if the initialization wizard was to be run at this point, CUE would try to connect to the CCM server (not CME).
se-192-168-255-98# show software licenses
Installed license files:
- voicemail_lic.sig : 12 MAILBOX LICENSE
Core:
- Application mode: CCM
- Total usable system ports: 8
The upgrade process is clearly defined on cisco.com (check the references). Once the authorized license file has been downloaded from Cisco (you will need a valid service contract to download), the license is copied to CUE using FTP and installed, and the module is reset.
se-192-168-255-98# software clean install url ftp://192.168.254.1/cue-vm-license_25mbx_cme_3.2.2.pkg username cisco password cisco
WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue? [n]y
Downloading ftp cue-vm-license_25mbx_cme_3.2.2.pkg
Bytes downloaded : 5308
Check IVR license policies:
applicationModeDisplay=CCME
max_mailboxes=25
Reading License... Parsing...
25 MAILBOX LICENSE
Important:: A Reload is required in order for the new License to take effect.
se-192-168-255-98# reload
Reloading the system will terminate all end user sessions.
Confirm in the following output, that the core application mode has changed to CCME. The initialization wizard can now be run, this time integrating with CME.
se-192-168-255-98# show software licenses
Installed license files:
- voicemail_lic.sig : 25 MAILBOX LICENSE
Core:
- Application mode: CCME
- Total usable system ports: 8