Cisco Unity Express Pinless Login: Enabling, Configuring, Using and Verifiying
Pinless login allows subscribers, such as individual users, to simply access their voice messages without unnecessarily entering PIN information. This could be particularly useful, for example, in user scenarios where users are particularly prone to forgetting passwords, or when a group mailbox is shared amongst multiple users, and it is not practical to require users to login - particularly when the password can be changed, or easily lost. Pinless login provides a useful solution to some frustrating user-centric problems.
This article configures pinless login for a single subscriber. Typically this would be tested by simply dialling the voicemail pilot from the subscriber's phone; we get a little more technical, and review the trace debug logs to verify pinless login is successful. First, the configuration:
voicemail mailbox owner "Steve" size 10285
 login pinless subscriber-phone-numbers
Observe that we have only allowed pinless login from subscriber phones; in this example, the voice mailbox is assigned to an individual subscriber, so only that subscriber will be able to use pinless login.
no trace all
trace voicemail debug level5
se-192-168-255-98# show trace buffer tail
Press
4563 02/03 07:36:17.765 VMSS dbug 1 com.cisco.aesop.voicemail.VMAddress : address: 1231237001, localAddress: true
4563 02/03 07:36:17.765 VMSS dbug 1 com.cisco.aesop.voicemail.LdapAgent : getUserByPhoneNoORe164: 1231237001
4563 02/03 07:36:17.784 VMSS dbug 1 com.cisco.aesop.voicemail.LdapAgent : getUserByPhoneNoORe164: Id Steve
4563 02/03 07:36:17.784 VMSS dbug 1 com.cisco.aesop.voicemail.VMDatabase : connection 2: query: select mailboxid from vm_mbxusers where owner=true and userdn='/sw/local/users/Steve';
4563 02/03 07:36:17.788 VMSS dbug 1 com.cisco.aesop.voicemail.VMUser : getMailboxInfo: personalMailboxId=PERSONAL_00000000000000000000001
4563 02/03 07:36:17.974 VMSS dbug 1 vxmlscripts.checkPinStatus : PinStatus:0 pinlessLogin:true
Next, we try to dial Steve's voicemail from Tim's phone. Unlike Steve, Tim will be prompted to enter a pin. Review the results:
4563 02/03 07:37:55.605 VMSS dbug 1 vxmlscripts.checkPinStatus : PinStatus:0 pinlessLogin:false
Finally, the following example permits *any* subscriber from accessing mailbox information without entering a pin number.
voicemail mailbox owner "reception"
 login pinless any-phone
