Live Record in CUE
Live Record provides the ability for IP phone users to interactively record phone conversations. Messages are delivered as voicemail messages to the party who initiates the Live Record function. A 2-party conversation or an ad-hoc conference can be recorded. An audible notification alerts participants that the conversation is being recorded (this is controlled by Cisco Unity Express).
Live Record is available when CME is integrated with Cisco Unity Express.
The following configuration tasks must be completed to enable Live Record:
- The Live Record pilot must be configured on CME under telephony-service
- The LiveRcd softkey must be assigned to an ephone template for the "connected" state, and the template in turn assigned to ephones
- The Live Record pilot is configured as an ephone-dn, with call-forward all set to voicemail
- The Live record pilot must be configured in CUE
First, let's observe the configuration.
telephony-service
 live-record 8880
 voicemail 8888
!
ephone-template 2
 softkeys connected Endcall Trnsfer Hold TrnsfVM Park Confrn LiveRcd
!
ephone-dn 101
 number 8880
 call-forward all 8888
In CUE, the configuration is as simple as defining the pilot, voicemail live-record 8880.
As seen in the following output, initiating a live record session engages conferencing resources; to CME, the third party is simply the voicemail pilot.
CME#sh dspfarm dsp active
SLOT DSP VERSION STATUS CHNL USE TYPE RSC_ID BRIDGE_ID PKTS_TXED PKTS_RXED
0 4 23.8.0 UP 1 USED conf 1 0x43 957 948
0 4 23.8.0 UP 1 USED conf 1 0x45 954 26
0 4 23.8.0 UP 1 USED conf 1 0x47 943 929
CME#sho telephony-service conference hardware detail
Conference Type Active Max Peak Master MasterPhone Last
cur(initial)
=======================================================================================
A101 Ad-hoc 3 8 3 2001 Steve 2 ( 2) 8888
Conference parties (number:phone)
    8888
    7001 Steve:5
    2001 Steve:2
Finally, the messages are delivered to the party initiating the Live Record session. These appear in the mailbox like any other voice message, and can therefore be replayed, forwarded, saved and managed like any other message.
se-192-168-255-98# show voicemail mailboxes
OWNER MSGS NEW SAVE DEL BCST FUTR FAX MSGTIME MBXSIZE USED
"Jim" 5Â Â Â Â 5Â Â Â 0Â Â Â Â 0Â Â Â 0Â Â Â Â 0Â Â Â Â 0Â Â Â 126Â Â Â Â Â Â Â 10285Â Â Â Â 1 %
Interestingly, if 3 parties are in a conference and one party initiates Live Record, the conference is recorded irrespective of the initiating party's presence. In other words, if the party initiating Live Record leaves the conference, the conversation is still recorded beyond the departure time.
LiveRcd softkey assigned to ephone
Active Live Record session - appears like a normal conference
