Transferring Calls to Operator from CUE
Cisco Unity Express has the ability to route calls to an Operator Extension on the behalf of users. There are a few different ways that the Operator extension is used by Unity Express:
- After a message is sent to a Subscriber, the caller has the option to press Hash (#) for further options. If options 1 (Standard delivery) or 2 (Urgent delivery) are selected, after the call is transferred, the caller is transferred to the Operator
- As part of the default auto attendant, 0 can be selected (the zero-out number can be changed)
- While listening to a personal greeting, the caller can press "0" to be transferred to the zero-out number. If this is not set under the voicemail mailbox configuration, the default system value is used
The global operator extension is used in scenarios 1 and 2 above, and 3 when not overridden at the subscriber level. In the example below, the operator resides at extension 2003.
voicemail operator telephone 2003
In the following configuration, the zero-out number is set, to an alternate number of "2004". Note that this only applies for scenario 3 above. Scenarios 1 and 2 will always use the system-wide variable.
voicemail mailbox owner "Terrance" size 180
 zerooutnumber "2004"
Now, observe the results of the above configuration on the voicemail mailbox.
se-192-168-255-98# show voicemail detail mailbox Terrance
Owner:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â /sw/local/users/Terrance
Type:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Personal
Description:
Busy state:                             idle
Enabled:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â true
Allow login without pin:                no
Mailbox Size (seconds):                 180
Message Size (seconds):                 180
Play Tutorial:                          false
Fax Enabled:                            true
Space Used (seconds):                   12
Total Message Count:                    2
New Message Count:                      2
Saved Message Count:                    0
Future Message Count:                   0
Deleted Message Count:                  0
Fax Message Count:                      0
Expiration (days):                      30
Greeting:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â standard
Zero Out Number:                        2004
Created/Last Accessed:                  Feb 22 2009 20:32:34 EST
