Time of Day Routing in Cisco Unified Communications Manager 7.0
Time-of-day routing allows an administrator to control call routing based on a predefined schedule. Time periods are assigned to time schedules, which are in turn assigned to partitions. Route patterns and translation patterns are then assigned to partitions, and inherit the time-of-day routing properties of their partitions.
This feature would be useful, for example, in environments where unapproved personnel could gain access to IP phones with elevated privileges. In the following example, we use time-of-day routing to make decisions concerning the routing of calls to reception.
- During Business Hours: The receptionist has a 2-line phone, both lines of which are members of a hunt-group with pilot 3333.
- After Hours: Calls are delivered to a security line with DN 2500. You could just as easily deliver an out-of-hours message or mailbox via a Call Handler in CUE or Unity Connection
The process for creating time-of-day routing for reception is as follows:
- Create the time periods for work and nonwork hours. We create 4 time periods:
- Business Hours
- Weekend
- After Hours (one time period for before 8:30 AM and one time period for after 5:15 PM)
- Assign the time periods to separate work and nonwork time schedules
- Create new partitions for work and nonwork schedules, specifying the correct schedule under each partition
- Assign the new partitions to a Calling Search Space which can be reached by DNs on-net, such as CSS-OnNet. This is only needed because we are using overlapping translation patterns. Essentially we have the same pattern being routed to different destinations based on time-of-day. CCM won't allow 2 x identical translation patterns to be assigned to the same partition. If the requirement was simply to restrict some type of dialing (such as IDD) after-hours, then there is no explicit reason to create a new partition.
- Create translation patterns in each partition, using the same pattern and CSS, with different Called Party Transform Mask
Practically speaking a Reception scenario may not be the best application of time-of-day routing in production, however there are certainly many ways to achieve a similar goal.
Selecting Time Schedules and Time Periods
Adding a New Business Hours Schedule
Assigning Time Periods to Schedules
Creating New Partitions (to allow overlapping)
Adding New Partitions to CSS
Creating Translation Patterns
